PRIVACY POLICY

Tailored Wellbeing Nutritionist ("Tailored Wellbeing", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, communicate with us, purchase our services or participate in our programs, memberships, coaching or concierge services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

1. Who we are

Tailored Wellbeing Nutritionist is an Australian nutrition and wellbeing business operated by Taylor Vickery.

Business name: Tailored Wellbeing Nutritionist Pty Ltd
ABN: 40 663 590 421
Email: [email protected]
Website: www.tailoredwellbeing.com.au

For privacy-related enquiries, please contact us using the details above.

2. What personal information we collect

Depending on how you interact with Tailored Wellbeing, we may collect different types of personal information.

This may include:

General information

Your name

Date of birth

Email address

Phone number

Address

Emergency contact details where relevant

Occupation or lifestyle information

Communication preferences

Health and nutrition information

Where you engage our professional services, we may collect information including:

Medical and health history

Current health concerns

Dietary history

Food preferences and allergies

Nutrition goals

Exercise and physical activity information

Weight, height and other relevant measurements

Pathology or blood test results

Medication and supplement information

Information relating to relevant medical conditions

Information provided by your GP, specialist or other healthcare professional with your consent

Progress and treatment notes

Other information reasonably required to provide professional nutrition services

Health information is considered sensitive information under Australian privacy law and we take additional care in handling it.

Membership and coaching information

If you participate in one of our memberships, coaching programs or online services, we may collect information about:

Your goals

Your participation

Your progress

Responses to check-ins

Program activity

Questions or messages you send to us

Preferences and feedback

Payment information

When you purchase a service or membership, payment may be processed by a third-party payment provider.

We may receive information such as:

Transaction details

Purchase history

Subscription information

Payment status

Where payment is processed by a third party, your full payment card details may be handled directly by that provider rather than stored by Tailored Wellbeing.

3. How we collect your information

We may collect personal information directly from you when you:

Complete an enquiry form

Book an appointment

Complete an intake or health questionnaire

Purchase a membership

Participate in coaching

Communicate with us by email, phone, text or messaging

Participate in our Concierge service

Subscribe to our newsletter

Download a resource

Attend a workshop or event

Complete a survey or feedback form

Communicate with us through social media

We may also receive information from third parties where you have authorised this, such as your GP, specialist or another healthcare professional involved in your care.

We may automatically collect certain technical information when you use our website, including information such as your IP address, browser type, device information and website usage data through cookies and similar technologies.

4. Why we collect your information

We collect and use personal information for purposes including:

Providing dietetic and nutrition services

Providing coaching and wellbeing services

Providing memberships and online programs

Providing our Concierge services

Developing personalised nutrition strategies

Preparing appropriate meal and nutrition recommendations

Managing appointments

Communicating with you

Processing payments

Managing subscriptions

Providing customer support

Monitoring your progress

Improving our services

Managing our business

Sending information you have requested

Sending marketing communications where permitted

Responding to enquiries

Meeting our legal and professional obligations

Managing complaints and resolving disputes

Protecting the security of our website, systems and clients

We will not use your sensitive information for unrelated purposes without your consent, unless otherwise permitted or required by law.

5. Health information and sensitive information

Because Tailored Wellbeing provides professional nutrition and dietetic services, we may need to collect sensitive health information.

We will only collect sensitive information where it is reasonably necessary for the services we provide and where permitted by applicable privacy laws.

Where required, we will obtain your consent before collecting sensitive information.

You can choose not to provide certain information. However, if information is necessary to safely and appropriately provide a service, we may not be able to provide that service without it.

6. How we use your information for marketing

With your consent, or where otherwise permitted by law, we may use your contact details to send you information about:

Tailored Wellbeing services

Memberships

Coaching programs

Workshops

Events

Educational resources

Podcast episodes

Newsletters

Promotions

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications will not affect essential communications relating to a service you have purchased or are currently receiving.

7. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to provide our services or operate our business.

These third parties may include:

Other dietitians or healthcare professionals involved in your care

Your GP, specialist or other healthcare professional, where authorised

Appointment and practice management software providers

Client portal providers

Payment processors

Website and hosting providers

Email and newsletter platforms

Video conferencing providers

Cloud storage providers

Accounting and bookkeeping providers

IT and technology providers

Professional advisers, including lawyers, accountants and insurers

Meal preparation, food supply or delivery providers where required for Concierge services

Government agencies or regulators where required by law

We aim to only disclose information that is reasonably necessary for the relevant purpose.

8. Third-party service providers

Tailored Wellbeing uses third-party technology and service providers to operate our business.

These providers may process personal information on our behalf and may store information in Australia or overseas.

Our current providers may include:

IVOREY.IO

STRIPE

GO DADDY

MICROSOFT TEAMS

ZOOM

SUPER NICE TALENT

HEIDI HEALTH

We take reasonable steps to select providers that have appropriate privacy and security practices.

Where information is stored or processed overseas, we will take reasonable steps to ensure that appropriate privacy protections are in place where required by applicable law.

9. Cookies and website analytics

Our website may use cookies and similar technologies to help us:

Operate the website

Remember preferences

Understand how visitors use our website

Improve website functionality

Analyse website traffic

Measure marketing effectiveness

Provide relevant advertising where applicable

You can adjust your browser settings to refuse or restrict cookies. However, some website functionality may not work correctly if cookies are disabled.

10. Social media

Tailored Wellbeing maintains social media profiles and may interact with users through platforms such as Instagram, Facebook, TikTok, LinkedIn, Spotify and YouTube.

If you communicate with us through social media, the relevant platform may collect and process your information according to its own privacy policy.

We encourage you not to provide sensitive health information through public comments or social media direct messages.

Where possible, health information should be provided through our secure client systems or other appropriate communication channels.

11. Testimonials and client stories

We may ask clients to provide testimonials, reviews or feedback about their experience with Tailored Wellbeing.

We will seek appropriate consent before publishing a testimonial that identifies you.

We will not publish your health information, photograph, name or identifiable client story for marketing purposes without appropriate permission.

You are not required to provide a testimonial and choosing not to do so will not affect the services you receive.

12. How we protect your information

We take reasonable steps to protect personal information from:

Misuse

Interference

Loss

Unauthorised access

Unauthorised modification

Unauthorised disclosure

Security measures may include:

Password protection

Secure client management systems

Access controls

Secure cloud systems

Staff confidentiality obligations

Device security

Appropriate authentication measures

Limiting access to information to people who need it for their role

However, no electronic transmission or storage system can be guaranteed to be completely secure.

13. Data breaches

If we become aware of a data breach involving personal information, we will assess the incident and take appropriate action in accordance with applicable privacy laws.

Where required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

14. How long we keep your information

We retain personal information for as long as reasonably necessary to:

Provide our services

Meet our professional and legal obligations

Maintain appropriate clinical records

Resolve disputes

Meet accounting and business requirements

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Clinical records may be retained for the period required under applicable Australian laws, regulations and professional obligations.

15. Accessing your information

You may request access to personal information we hold about you.

You may also request that inaccurate, incomplete or outdated information be corrected.

To make a request, contact:

Email: [email protected]

We may need to verify your identity before providing access to personal information.

In some circumstances, we may be unable to provide access to certain information where permitted or required by law. If this occurs, we will explain the reason where appropriate.

16. Correcting your information

If you believe the personal information we hold about you is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to correct information where appropriate.

17. Dealing with privacy concerns

If you have concerns about how we have handled your personal information, please contact us first.

Privacy contact: Taylor Vickery (FOUNDER)
Email: [email protected]
Phone: 07 3555 5551

We will acknowledge and investigate your complaint and aim to resolve it within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

18. Children

Our services are primarily intended for adults.

Where we provide services to a person under 18 years of age, we may require appropriate consent from a parent or guardian and will handle their information in accordance with applicable privacy laws.

19. Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or privacy obligations.

The updated version will be published on our website with the updated date.

21. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Tailored Wellbeing Nutritionist
Privacy Contact: Taylor Vickery
Email: [email protected]
Phone: 07 3555 5551
Website: www.tailoredwellbeing.com.au

Last updated: 17/8/2026