TERMS AND CONDITIONS

These Terms & Conditions ("Terms") apply to your use of the Tailored Wellbeing Nutritionist website and your purchase or use of any services, memberships, programs, coaching, digital products or other services provided by Tailored Wellbeing Nutritionist ("Tailored Wellbeing", "we", "us" or "our").

By accessing our website, purchasing a service or participating in a Tailored Wellbeing program or membership, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our services.

1. About Tailored Wellbeing

Tailored Wellbeing Nutritionist provides evidence-based nutrition, dietetic, wellbeing, coaching and educational services.

Our services may include:

Dietetic consultations

Nutrition coaching

Group coaching

1:1 coaching

Online memberships

Educational programs

Masterclasses

Digital resources

Pilates or movement sessions

Nutrition planning

Sports nutrition support

Meal planning and, where applicable, meal preparation services

Specific services, inclusions and prices will be outlined on the relevant service or booking page.

2. Eligibility

By purchasing our services, you confirm that:

You are providing accurate and complete information;

You are legally capable of entering into an agreement;

You will comply with these Terms;

You will provide information reasonably required for us to provide the service safely and appropriately.

Where a service is provided to a person under 18 years of age, appropriate parent or guardian consent may be required.

3. Our professional services

Tailored Wellbeing may provide services through an Accredited Practising Dietitian (APD) or other appropriately qualified practitioner.

Our professional services are intended to provide evidence-based nutrition and wellbeing support based on the information you provide to us.

Recommendations may include nutrition, lifestyle, behaviour change, exercise or other wellbeing strategies within the relevant practitioner's scope of practice.

Our services do not replace medical care.

You should continue to see your GP, specialist or other healthcare professional as appropriate.

Where appropriate, we may recommend that you seek further medical assessment or referral to another healthcare professional.

4. No guarantee of results

We provide professional guidance, education and support; however, individual results vary.

We do not guarantee:

A particular amount of weight loss;

A particular change in body composition;

A specific health outcome;

Improved pathology results;

Improved sporting performance;

Achievement of a particular fitness goal;

Any other specific result.

Your results depend on many factors, including your individual health, circumstances, adherence, lifestyle, medical conditions and other factors outside our control.

5. Medical conditions and medication

You are responsible for informing us of relevant medical conditions, allergies, medications, supplements and other information that may affect your care.

You must notify us if there are significant changes to your health, medication or circumstances.

We do not prescribe, change or discontinue prescription medication unless specifically authorised and qualified to do so within the relevant professional scope.

You should not change medication based solely on information provided through our services.

Where you are taking medication such as weight management medications, diabetes medications or other prescription medications, you should continue to follow the advice of your prescribing healthcare professional.

6. Memberships

Tailored Wellbeing may offer ongoing memberships, including education-based memberships and coaching memberships.

Membership inclusions, pricing and access periods will be outlined on the relevant membership page at the time of purchase.

Memberships may include:

Monthly masterclasses;

Educational resources;

Tailored Eating Guides;

Live Pilates or movement sessions;

Community access;

Group coaching;

1:1 coaching;

Other resources or benefits specified on the relevant membership page.

Membership inclusions may change from time to time. We will endeavour to provide reasonable notice of material changes where appropriate.

7. Membership payments and subscriptions

Where a membership is offered on a recurring subscription basis, you authorise us or our payment provider to charge the applicable membership fee at the agreed billing interval.

You are responsible for maintaining accurate payment information.

If a payment fails, we may attempt to process the payment again or suspend access to the membership until payment has been successfully received.

Membership pricing may change in the future. Where applicable, we will provide reasonable notice of pricing changes before they take effect.

8. Cancelling a membership

You may cancel a recurring membership in accordance with the cancellation process outlined on the relevant membership page or through your account.

Unless otherwise stated, cancellation will prevent future recurring charges but will not necessarily result in a refund for the current billing period.

Access to membership content and benefits may continue until the end of the paid billing period unless otherwise specified.

9. Coaching services

Where you purchase group or 1:1 coaching, the service will be provided according to the inclusions described at the time of purchase.

Coaching may include:

Goal setting;

Nutrition education;

Behaviour change support;

Accountability;

Progress reviews;

Personalised recommendations;

Check-ins;

Other services specified in your coaching package.

Coaching is not a substitute for medical, psychological or emergency care.

10. Appointments

Appointments must be booked through our approved booking system or through another booking method authorised by Tailored Wellbeing.

You are responsible for attending your appointment at the scheduled time.

Appointments may be provided in person or via telehealth, depending on the service selected.

11. Cancellations and rescheduling

We understand that circumstances change.

If you need to cancel or reschedule an appointment, please provide at least 48 hours' notice.

Cancellations or rescheduling requests made with less than the required notice may result in:

A cancellation fee;

Loss of the appointment;

Loss of the applicable session credit;

as outlined at the time of booking.

Exceptions may be made at our discretion in genuine exceptional circumstances.

12. Late arrival and missed appointments

If you arrive late to an appointment, the appointment may still finish at the originally scheduled time.

If you do not attend your appointment and do not contact us, the appointment may be considered a missed appointment and the applicable fee may apply.

13. Digital products and resources

Tailored Wellbeing may provide digital products including:

Meal plans;

Recipe collections;

Guides;

Workbooks;

Masterclasses;

Educational videos;

Downloadable resources;

Other digital content.

Digital products are provided for your personal use only.

You must not:

Copy or reproduce our resources;

Sell or redistribute our resources;

Share paid content with people who have not purchased access;

Upload our resources to another platform;

Modify and redistribute our content;

Use our materials commercially without our written permission.

14. Intellectual property

All content on our website and within our programs is owned by or licensed to Tailored Wellbeing unless otherwise stated.

This includes:

Text;

Logos;

Branding;

Images;

Videos;

Audio;

Educational materials;

Meal plans;

Recipes;

Guides;

Frameworks;

Program materials;

Worksheets;

Course content;

The Tailored Method and associated intellectual property.

You may use purchased or provided materials for your personal, non-commercial use only.

You must not reproduce, distribute, modify, publish, sell or commercially exploit our intellectual property without written permission.

15. The Tailored Method

The Tailored Method and associated frameworks, educational systems and resources are proprietary intellectual property of Tailored Wellbeing unless otherwise stated.

Participation in a program does not transfer ownership of our intellectual property to you.

You receive a limited, non-exclusive, non-transferable licence to use the relevant materials for your own personal use.

16. Testimonials and user content

If you voluntarily provide a testimonial, review, photograph, video or other content to Tailored Wellbeing, you may be asked to provide permission for us to use that content for marketing or educational purposes.

We will not knowingly publish identifiable health information without appropriate consent.

You retain ownership of your original content unless otherwise agreed.

17. Third-party services

We may use third-party providers to deliver or support certain aspects of our services.

These may include:

Payment providers;

Booking platforms;

Client management systems;

Membership platforms;

Video conferencing providers;

Cloud storage providers;

Food suppliers;

Meal preparation providers;

Delivery providers;

Other contractors or service providers.

We are not responsible for third-party services that are outside our reasonable control.

Where a third-party service is required to deliver your purchased service, we will take reasonable steps to select appropriate providers.

18. Website use

You agree to use our website lawfully and responsibly.

You must not:

Attempt to gain unauthorised access to our website or systems;

Introduce malicious software;

Interfere with website functionality;

Copy or scrape our content without permission;

Use our website for fraudulent or unlawful purposes;

Impersonate another person;

Submit information that is knowingly false or misleading.

We may restrict or terminate access to our website where we reasonably believe these Terms have been breached.

19. External links

Our website may contain links to third-party websites.

These links are provided for convenience or informational purposes.

We do not control and are not responsible for the content, security, privacy practices or availability of third-party websites.

20. Privacy

Your use of our services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information.

By using our services, you acknowledge that you have read and understood our Privacy Policy.

21. Confidentiality

We respect the confidentiality of information you provide to us.

We will handle your personal and health information in accordance with applicable privacy laws and our Privacy Policy.

Information may be disclosed where required or permitted by law or where disclosure is necessary to provide services you have authorised.

22. Payments

All prices are displayed in Australian dollars unless otherwise stated.

Prices may change from time to time.

The price applicable to your purchase will generally be the price displayed at the time you complete your purchase, subject to any applicable pricing errors or promotional terms.

Payment must be made using the payment method available at checkout or otherwise agreed with Tailored Wellbeing.

23. Refunds

Our refund policy depends on the type of service purchased.

Unless otherwise stated, fees for services that have already been provided are generally not refundable.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

If you believe you are entitled to a refund or remedy, please contact us and provide details of your circumstances.

24. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any rights, guarantees or remedies that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth) or applicable Australian Consumer Law.

Where a consumer guarantee applies, you may be entitled to remedies including repair, replacement, refund or other remedies depending on the circumstances.

25. Limitation of liability

To the maximum extent permitted by law, Tailored Wellbeing will not be liable for loss or damage arising from:

Your failure to follow professional recommendations;

Information you provided that was inaccurate or incomplete;

Your failure to disclose relevant health information;

Your use of information outside the context for which it was provided;

Third-party services;

Events outside our reasonable control;

Your failure to seek appropriate medical care;

Your failure to follow food storage or handling instructions.

Nothing in these Terms limits any liability that cannot legally be limited under Australian law.

26. Health emergencies

Tailored Wellbeing is not an emergency medical service.

If you experience a medical emergency, severe symptoms or an urgent health concern, you should contact an appropriate emergency medical service or healthcare professional.

Do not rely on email, social media, membership messaging or Concierge messaging for urgent medical advice.

27. Changes to services

We reserve the right to modify, update or discontinue services, programs, membership inclusions or website features.

Where you have already purchased a service, we will endeavour to honour the material services and inclusions applicable to your purchase, subject to circumstances outside our reasonable control.

28. Suspension or termination

We may suspend or terminate your access to a service or membership if:

Payment remains outstanding;

You materially breach these Terms;

You misuse our intellectual property;

You behave abusively or threateningly toward our team;

Your conduct creates a safety concern;

Continued provision of services is no longer appropriate.

Where appropriate, we will provide notice and an opportunity to resolve the issue.

29. Respectful behaviour

We are committed to providing a safe and respectful environment for our clients and team.

We do not tolerate:

Bullying;

Harassment;

Threatening behaviour;

Discrimination;

Abusive communications;

Repeated inappropriate contact;

Deliberate misuse of our services.

We reserve the right to discontinue services where behaviour creates a reasonable safety or wellbeing concern.

30. Events outside our control

We will not be responsible for failure or delay in providing services where the failure or delay results from circumstances outside our reasonable control.

This may include:

Natural disasters;

Power or internet outages;

Significant technology failures;

Government restrictions;

Illness;

Supply chain disruption;

Third-party service outages;

Other circumstances that could not reasonably have been prevented.

Where possible, we will communicate with affected clients and provide an appropriate alternative.

31. Governing law

These Terms are governed by the laws of Queensland, Australia.

You agree that any dispute relating to these Terms or our services will be subject to the applicable courts and laws of Queensland, Australia, subject to any rights you may have under Australian Consumer Law.

32. Changes to these Terms

We may update these Terms from time to time.

The updated version will be published on our website with the relevant updated date.

Where changes materially affect an existing subscription or service, we will provide reasonable notice where appropriate.

33. Contact us

If you have questions about these Terms, our services or a purchase, please contact:

Tailored Wellbeing Nutritionist
Taylor Vickery APD
Email: [email protected]
Phone: 07 3555 5551
Website: www.tailoredwellbeing.com.au
ABN: 40 663 590 421

Last updated: 17/8/2026